PAYMENT:

We accept Visa , MasterCard, American Express, debit card, money orders, Internet Bank transfers and cash. Please note that we accept Personal credit cards only. We do not accept gift cards for phone or online orders. We accept personal cheques from approved customers. Personal cheques and money orders from new customers must clear at our bank before we ship the order. On Credit Card orders, please provide card number, expiration date, issuing bank, billing address, home and work phone numbers and customer service number on back of credit card. (Shipping address must match billing address for us to ship). No international orders. We request this information for your protection.

MINIMUM ORDER: We have no minimum orders.

PRICES:

We are not responsible for errors or price increases. Prices are updated monthly. We recommend that you confirm current pricing when placing your order.

SHIPPING:

Shipping within Canada costs 2.5% of the total sale with a minimum of charge of $15.00. Oversized and/or overweight items such as antennas , linear Power Supplies, heavy batteries and amplifiers incur a minimum $5 surcharge (actual shipping charge will determined at time of sale). Orders needs to be shipped complete or second $5 charge to apply to the shipping of backorders.

We ship most items within 24 hours of order placement ( Purolator orders are shipped the same day orders are received ). Orders received before 2pm Eastern time are usually shipped the same day. Our normal method of shipping is via Canada Post Expedited Insured Mail. We may also use Purolator for equipment that exceeds the limitations of Canada Post or at a customer's request. You may request a shipment by other means such as Purolator, but a surcharge will apply. Please ask for shipping costs. All shipments are packaged with care and sent insured. Purolator will not ship to a Post Office box.

WARRANTY SERVICE:

Radioworld is an authorized SERVICE CENTRE for KENWOOD, YAESU, ICOM, ALINCO and most other brands we sell. We offer warranty and out of warranty service on all items we sell or that have been purchased in Canada. When returning an item please include a note to clearly describe the problem, how you wish the item to be returned and most importantly a copy of your receipt. This will avoid any delays on your repair or warranty claim. Our service department also repairs out of warranty equipment from Kenwood, Yaesu, Icom and most others, but please call before sending a radio. If returning an item by shipping, please package and insure your radio properly. Radioworld is not responsible for merchandise damaged in transit.

BACK ORDERS:

If an item is not in stock we will notify you immediately. Radioworld is one of the largest, best stocked radio dealers in Canada. We carry an extensive inventory to minimize "back ordered" items. If an order is partially filled, back ordered items will be shipped at $5 charge. Due to manufacturer shortages, back orders occasionally occur. You may cancel your back ordered item (except special orders) at any time, for any reason and receive a full refund. Credit card orders are not billed to your card until we ship.

RETURNS or EXCHANGES:

Radioworld does not offer refunds. In the event you are not satisfied with your purchase, we must be notified and an exchange will be offered within 10 days of receiving the item. Mail items returned for exchange must be received in original and undamaged condition including all original packaging and warranty cards. Note: Do not send warranty cards in until after 10 days, until you are certain the item is functioning properly. Shipping fees are non refundable. Special order items, antennas, books and software are not refundable or exchangeable. If an item is found to be defective within the 10 day period a replacement will be sent out at no charge upon receipt of the original item at our premises. Radioworld has the right to refuse any return or exchange if the product or packaging is in an unacceptable condition.

DAMAGED SHIPMENTS:

If you receive a damaged shipment, note this with the delivery driver and refuse the shipment. It will be returned to Radioworld and we will replace it for you at no additional cost.

TRADE-INS:

Radioworld will accept trade-ins on most electronic goods. For trade-in quotes on your equipment, either call or e-mail us giving the model, any optional accessories, condition and whether you still have the original boxes and manuals. Final price evaluation will be based on the condition and functionality of the equipment when received by Radioworld.

RENTALS:

Radioworld is now offering rentals on some of it's most popular products, please visit the rental page for a selection of products that are available.

RENTAL TERMS AND CONDITIONS:

All rental fees are clearly displayed on each product page, a security deposit equaling the value of the item will be required prior to the item being released for rent. This deposit will be refunded less any rental fees due. Any items that are returned damaged or missing will billed out at retail replacement cost at the sole discretion of Radioworld. For out of town customers a minimum shipping charge of $15.00 will apply to all rental fees, Time allowance: Ontario, Quebec (one day each way) MB, SK and the Maritimes (Two days each way) AB, BC (three days each way). Customer is responsible for return shipping and insurance. Should you wish to purchase the rental unit, please let us know and will be happy to send you a correct invoice indicating the sale. Please contact our sales department at (416)667-1000 should you have any questions.

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